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Online Help Desk Solution

Published 05/10/2012 and rated Ratingstars5 5 out of 5 stars
by Shel Gatto
What can you use the app for?

IssueBurner is a web based help desk solution. The application is designed to be lightweight and flexible. Users can create groups of coworkers and colleagues. Issues are reported to these groups and managed through IssueBurner. Each group receives its own email address, which can be published on the user’s help desk resource for customers. Each email received by the assigned address creates a new issue for the group. Members of the group can access and address the issue. Group views show the user email addresses for each group along with the user’s role in that group, who can report to it and which organization it belongs to. Users can upload an image to go with their IssueBurner profile and switch time zones and time formats.

IssueBurner screenshot
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What is the history and popularity of the app?

IssueBurner was created to provide a simple solution for small to medium size businesses. The application was developed by Webyog Inc. It’s service has spread significantly and, although it isn’t widely discussed, it has been mentioned on sites like KillerStartups. The IssueBurner client base currently includes more than 12,000 enterprise customers residing in approximately 105 countries. The service continues to provide businesses with an attractive help desk tool that is very easy to set up and use.

What are the differences to other apps?

The IssueBurner system makes it appealing to some businesses. Rather than adding steps and making users create issues manually, IssueBurner automatically converts emails to issues. Each issue goes to the right place as long as it is sent to the correct email address. Users can set up a new help desk group in a matter of minutes and easily publish it on any web page as a simple email link.

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How does the web app look and feel to use?

IssueBurner uses a tidy design that looks professional but isn’t without personality. A deep blue and orange color scheme adds variety. Users can easily organize group and issue data using the application’s simple list and column structure. IssueBurner presents the user with a simple interface that looks and feels modern and can streamline the process of accepting, addressing and closing customer issues. Many users may find that the IssueBurner design looks good and saves time.

How does the registration process work?

New users can try IssueBurner by clicking the orange “Sign Up for Trial” button found near the center of the homepage. The form on the next page asks the user for an email address, name, password and time zone. The user must complete an email confirmation before accessing their new IssueBurner account. Users can also click the white “Google Apps or Gmail” button to the right of the registration form to sign in with their existing Google account.

What does it cost to use the application?

IssueBurner offers three subscription options to its users. The first is the Lite plan which costs nothing and includes up to two groups, two members per group and 500 MBs of storage space. The Silver plan costs $9 per member per month and includes unlimited groups of up to 50 members each as well as unlimited storage. The Gold plan costs $19 per member per month and includes unlimited storage. Discounts are available for users who purchase annual subscriptions.

Who would you recommend the application to?

IssueBurner is ideal for small to medium size businesses that need an easy, flexible way to manage their customer issues. The application takes almost no time to set up and use. Users can choose groups and set up separate email addresses for each group. The three subscription plans, which start at free, are very economical and can easily be fit into almost any budget.

  • Build groups with a single group email address
  • Emails are automatically converted into issues
  • Profiles can contain a photo or image
  • Preferences let users alter time zones and formats
  • Roles can be changed for each group

IssueBurner video

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IssueBurner pricing

FREE - Permanently free version
Cheapest plan (per month) : $9.00
(per member)
Most expensive plan (per month) : $19.00
(per member)

Mobile versions




IssueBurner on Twitter

Link to app information

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